To properly log off GO, please follow the instructions below:

  1. Save and close any files that you wish to continue working on later.
  2. Within the GO session, click the Start button located at the bottom left of the GO window.
  3. Select Log Off.
  4. When the window turns black, expand the menu by clicking the downward arrow located at the top and select Disconnect.
  5. From the application screen that displays your User Desktop, select Log off located at the top right.
  6. Once logged off, you should see a confirmation screen confirming that "You have been logged off. See you again soon. For security reasons, you must close this browser window."

    Instructions can also be found in the GO User Guides. Failure to log off correctly will cause your session to hang.

    Customers using IE, Version 11 to log into Global OpenNet(GO) should click here for important instructions on how-to configure browser settings. If the link does not work, please follow the steps below.
    1. Click on Required System Setup
    2. System Setup for Windows 7 User Guide and
    3. go to page 18 for instructions.

    ANNOUNCEMENT(S): Windows 10 GO Compatibility: The Windows 10 Operating System (OS) has been tested and confirmed to be compatible with Global OpenNet (GO). For customers using the Windows 10 OS, please reference the Windows 10 User Guide found here or by clicking the "Required System Setup" tab above.



Additional Information

  • Ensure TLS v1.0 is enabled in your browser (See "HELP")
  • Allow pop-ups from * in your browser (See "HELP")


Additional Information

  • Disable pop-up blocker in your browser (See "HELP")

  In most intances for Kiosk mode NO installation is required. If issues are encountered you may need to install Java (listed below).

Additional Information

  • Kiosk Mode is provided as a convenience for basic connectivity and is NOT officially supported nor intended for use as your primary GO System access method
  • Ensure TLS v1.0 is enabled in your browser (See "HELP")
  • Disable popup blocker in your browser (See "HELP")

For help, please contact the IT Service Center (ITSC) at 1-877-246-9493 if you need assistance after you have completed the installation steps as outlined in the GO User Guides.